Teulo Ltd - Privacy policy
INTRODUCTION
Teulo Ltd ("Teulo", "we", "us", "our") is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020 and other applicable international privacy regulations. This policy outlines how we collect, use, disclose, and protect your personal information.
By using our website or services, you agree to the terms of this policy.
For more information on your rights under the New Zealand Privacy Act, visit www.privacy.org.nz.
CHANGES TO THIS POLICY
We may update this policy from time to time. Any changes will take effect once the revised policy is published on our website.
WHAT PERSONAL INFORMATION WE COLLECT
We may collect the following personal information:
- Name and contact details
- Location and IP address
- Device and browser data
- Interaction history with our website, services, and emails
- Billing and transaction details
- Professional registration numbers (e.g. NZRAB, LBP)
- Preferences and engagement history with CPD content and events
HOW WE COLLECT YOUR INFORMATION
We collect personal information:
- Directly from you when you interact with us (e.g. signing up, attending events, using our website)
- Through automated technologies (e.g. cookies, analytics tools)
- From third parties, if authorised by you or permitted by law (e.g. publicly available data)
WHY WE COLLECT YOUR INFORMATION
We use your information to:
- Provide and improve our products and services
- Verify your identity and industry registration
- Manage and support your CPD activity, including issuing certificates
- Contact you with relevant event or service updates (you can opt out at any time)
- Customise content, communications and marketing
- Conduct research and analytics to better serve our community
- Meet our legal, contractual, and regulatory obligations
- Process payments and manage customer accounts
- Respond to feedback, questions, or complaints
We will not use your personal information for any purpose that is not reasonably connected to the above without your consent.
DISCLOSURE OF YOUR INFORMATION
We may share your personal information with:
- Staff and service providers who help us deliver our services (e.g. email providers, hosting platforms, CRMs)
- Other Teulo-related entities or future affiliates
- Accreditation or regulatory bodies as required for CPD verification
- Law enforcement, regulators, or other third parties where legally required
- Third parties you’ve consented to share your information with
Attendee Information and Presenters
If you register for a webinar, CPD event, or similar online session, your name, email address, and professional details (e.g. registration number or firm name) may be shared with the session's presenters or sponsors. This allows them to issue attendance certificates, follow up with related educational material, or provide additional event-related resources.
We only share the minimum necessary information and require all presenters to handle your details in accordance with applicable privacy laws.
We will never sell your personal information.
STORAGE AND SECURITY
Your data is securely stored on platforms including:
- HubSpot – CRM and marketing automation
- Wagtail – Website content management
- Livestorm – Webinar and virtual event hosting
- Amazon Web Services (AWS) – Secure cloud storage
These providers are subject to their own privacy policies and adhere to global security standards. We take reasonable steps to ensure all data is protected from unauthorised access, loss, or misuse.
YOUR RIGHTS
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal information (unless we are required by law to retain it)
- Withdraw consent to marketing communications at any time
To exercise any of these rights, please email us at hello@teulo.co. We may need to verify your identity before fulfilling your request.
COOKIES & WEBSITE ANALYTICS
We use cookies and similar technologies to:
- Understand how our site is used
- Improve functionality and personalise your experience
- Support secure login and session management
You can disable cookies in your browser settings, but this may impact your ability to use parts of the site.
LINKS TO OTHER SITES
Our website may contain links to third-party websites. These are not governed by this privacy policy. We recommend reviewing the privacy statements of those websites before sharing your information.
OPTIONAL INFORMATION
Some information is optional. However, if you choose not to provide certain details (such as registration numbers or contact details), we may be unable to offer specific services—such as CPD tracking or access to member-only events.
CONTACT US
If you have any questions or concerns about this policy or how we handle your information, please contact:
hello@teulo.co
External Privacy Policies for Key Tools We Use